Shipping Policy

Ihook MLM Software is dedicated to providing their goods and services to its clients in a convenient manner. The following Shipping Policy defines the shipping terms, processes, time frames, and obligations regarding shipment of the ordered goods by Ihook MLM Software. Ordering of goods from Ihook MLM Software involves agreement to the following terms.

Order Processing Time

All the orders made using our website go for review only after payment verification and order confirmation. Order review takes place within 1-2 business days. Note that weekends and public or company holidays are not included in business days.

Once your order has been processed, a confirmation email will be sent to you with your order details. In case there are any other issues that require further information from you, you may be contacted before your package is shipped.

It is worth noting that there can be slight variations in processing times during busy periods or campaigns.

Domestic Shipping

Ihook MLM Software strives to ensure prompt delivery for all domestic orders. Shipping costs are calculated based on the destination, package size, and selected shipping method during checkout.

Estimated Delivery Times

Delivery timelines are estimates and may vary due to factors beyond our control, including weather conditions, courier delays, transportation disruptions, or regional restrictions.

Customers will receive shipment notifications once their order has been dispatched.

International Shipping

Our company offers international shipping options to a chosen set of countries and regions. The availability of the shipping option varies depending on local regulations and shipping carriers' presence.

The fee for international shipping will be applied at checkout according to your destination country and shipment details.

It is important for our clients to note that:

• The time of delivery may differ greatly.
• Procedures for customs clearance can have a significant impact on the timeline of delivery.
• It is the customer's duty to pay import duties, taxes, VAT, and any other additional fees.
• It does not accept any responsibility for the delay caused by customs officers.
• It would be wise to familiarize yourself with the rules for imports before purchasing goods.

Shipping Confirmation and Tracking

Upon dispatch of your order, a shipping confirmation email will be sent to you that includes your shipping/tracking details if available.

Your tracking information should be valid and trackable after at least 24-48 hours from the date of shipment. You can check on the status of your package using the given tracking number from the shipping company's website.

In case you are unable to receive any tracking information, please get in touch with our customer service representative.

Delivery Delays

Despite taking all possible measures to ensure prompt delivery, the following situations may lead to delivery delays:

• Adverse weather conditions
• Disasters
• Transportation problems
• Customs clearance
• Official holidays
• Huge order volume
• Operational issues with carriers

It cannot guarantee delivery dates and will not be responsible for delays due to third-party shipping services or any other uncontrollable factors.

Incorrect Shipping Information

The customer has the responsibility to ensure that the address entered during the payment process is correct. Make sure to enter all delivery information, including name, address, zip code, and contact information, prior to placing your order.

Is not responsible for any delayed or non-delivery of orders due to wrong shipping address information supplied by the customer. Extra fees will be charged for reshipment of returned packages.

Lost or Damaged Shipments

In the event that your shipment is found to be damaged on delivery or missing altogether, we kindly ask that you inform us immediately through provision of your order number together with documentary evidence, including pictures, if any.

We shall then conduct an investigation through our shipping company to determine how best to proceed with your particular case. Claims in connection with damaged goods must be filed within seven days of delivery.

Your individual case will receive its own individual attention.

Returns, Refunds, and Exchanges

The return, refund, and exchange policies are explained in our Return and Refund policy document.

Eligible items can be returned in the allotted time period as long as they satisfy the requirements mentioned above. In most cases, shipping costs will not be refunded except in case of mistake made by us at Ihook MLM Software or any defects found in the product.

Please refer to our Refund policy for more information.

Contact Information

Should you have any inquiries about our Shipping Policy or need help placing an order, feel free to get in touch with us.

It was created in an effort to deliver quality shipping services with full transparency. We value your trust in us and we hope to continue meeting all your needs.