Return Policy

We at iHook MLM Software strive to provide dependable MLM program and top-notch service. Under the conditions under which refunds may be given, this Refund Policy describes. We advise all customers to read the specifications thoroughly before buying anything.

1. Eligibility for Refunds

Under particular conditions, such as:

• The service was not provided as contracted.
• Technical problems not solved by our support staff.
• Duplicate, erroneous payments.

Each situation is examined separately for refund eligibility. Requests have to be made within the appropriate refund period from the purchase date.

2. Subscription & License Payments

Subscription or license plans are typically non-refundable after billing begins; cancellations before renewal prevent charges, and clients must cancel timely to avoid automatic payments.

3. Custom Development & Setup Fees

Custom development, software modifications, integrations, and setup services require dedicated time and technical resources. They are:

• Setup and configuration charges are non-refundable after completion.
• Advance payments made for custom work are adjusted against project milestones as agreed.

We ensure clear project scope discussions before starting any custom work to avoid misunderstandings.

4. Non-Refundable Situations

Refunds are unavailable for reasons such as change of mind, lack of technical knowledge, failure to use the software, client delays, or terms violations; customers are advised to review product details beforehand.

5. Refund Request Process

To request a refund, email your order details, payment reference, and reason; your request will be reviewed, and if approved, refunds will be processed via the original payment method, with processing times varying.